Cancellation Policy

RESERVATIONS / PAYMENT / CANCELLATION & PROCEDURES

1.All tariffs quoted in the contract rates include accommodation and meals (3 meals per day),  complementary coffee and tea throughout the day, one soft drink or one beer during, your stay,  complementary bottle of water in the room, meals plus all current government taxes, one beer during meals. Additional meals, drinks and services taken at the lodge will be charged at prevailing rates.                                                   

2. The tariffs are quoted in US Dollars. Payment to be made in US Dollars or local currency (Uganda Shillings) at the prevailing exchange rate on the day of payment; rate to be confirmed by our accounts office.                                                   

3. A deposit of 20% of the value of the booking is required on confirmation of the reservation.                                                   

4.     Unless otherwise agreed in writing, full payment at least 30 days prior to client arrival is required.                                                   

5. Reservations that are cancelled, reduced in length of stay or reduced in numbers (collectively known as a cancellation) are subject to cancellation and “no show” fees     payable at the discretion of Ruhija Gorilla Lodge under the following terms.                                                   

* 90 – 30 days prior to client arrival date – 20% cancellation fee will be charged                                                   

* 30 – 15  days prior to client arrival date –35% cancellation fee will be charged                                                   

* 14-3 days prior to client arrival date – 50% cancellation fee will be charged                                                   

* Less than 3 days prior to client arrival date – 100% cancellation fee will be charged                                                   

6. All cancellations or amendments are only accepted when received and acknowledged in writing by Ruhija Gorilla Lodge  Booking Office.                                                   

7. Failure to comply with the above terms will result in all bookings being automatically cancelled by Ruhija Gorilla Lodge.                                                   

8. Final rooming lists and client names are required in writing by Ruhija Gorilla lodge at least 30 days prior to group’s arrival.                                                   

9. Check out time is 10.00 am unless otherwise agreed with lodge management                                                   

10. Easter and Christmas supplements are not included on the contract rates                                                   

11.    National Park Entry and other UWA fees are not included in rates and need to be paid separately                                                   

12.     RGL reserves the right to alter prices to cater for subsequent changes in rates.                                                   

13.     Optional Activities: Prices Exclude Optional excursions which include:                                                   

14.    Community Visit – $20 per person.                                                   

15.    Batwa Experience – $80 per person including transport but a minimum of 4PAX per booking is required.(Booking should be done before arrival at the lodge to enable proper preparation.)                                                   

CHILD POLICY / TOUR LEADERS                                                   

1. Children’s rate: Under 5 years, accommodated free if sharing room with full paying adults (maximum two children).                                                   

2. Children between 5-12 years of age are accommodated at 50% of the adult rate when sharing a room with full paying adults.                                                   

3. Children of above 12 years pay the  full adult rates applicable.                                                   

4. Tour Leader/Guide are accommodated in a single room on a full board basis. The Tour Leader/Guide must be a member of staff working on the trip for the group. Accommodation is subject to availability and may differ in standard to the client accommodation.                                                    

 * 1-5 paying clients- One Tour Leader per group is allowed at advertised discounted rates.                                                    

 * 6-9 paying clients on Tourleader charged FOC for the room but will pay for food, drinks and taxes;                                                    

 * 10 plus paying clients – FOC except taxes                                                   

5. FAM TRIPS: For established Travel Trade (Tour Operators, Tour Leaders, etc ) will be charged at the Tour Leaders rate while existing Clients will be Complementary depending on availability a date of arrival                                                                                       

EXPRESS EXCLUSSIONS                                                   

1.    Ruhija Gorilla lodge shall do all in its power to ensure a successful stay at the lodge, however, it shall not be held liable or deemed in default for any failure of performance should the following circumstances which are beyond it control occur. The list below is in no way limited to the listed occurrences as it may be extended to other occurrences of a similar nature and consequence.                                                   

Such circumstance shall be deemed to include, without limitation; Civil Unrest and war, warlike operations, armed aggression, insurrection, riots, fire, explosions, accidents, failure to obtain necessary government approvals, Governmental acts or omissions, regulations or orders, Acts of God, acts of the general public, acts of enemy combatants, epidemics, quarantine restrictions and or labor troubles.                                                    2.  For the safety of our clients and staff, Ruhija Gorilla Lodge observes all the set Standard Operating Systems (SOPs) in relation to COVID protocals.                                                   

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